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Telehealth visits are here!

Updated: Mar 30, 2020

The MNPS Health Care Centers are now offering telehealth for some office visits. Here’s what you need to know:

What is a telehealth visit? Telehealth is a way to ensure you receive high-quality, personalized care despite the many challenges that COVID-19 presents. A telehealth visit is done over your smartphone, tablet or computer. You and your provider will be able to see each other and talk via webcam on each person’s device.

MNPS Health Care Centers’ telehealth visits will start from your My Health at Vanderbilt account. So if you don’t already have an MHaV account, now is a good time to create one. Visit

What types of visits can be done by telehealth?

Many visits can be done via telehealth, with a few exceptions (see below). If you need lab work, your telehealth provider can order this, and a separate appointment made at one of our outlying MNPS Health Care Centers for a blood draw.

We can only offer telehealth to patients who are in Tennessee at the time of the virtual visit. We are not able to offer telehealth for annual physicals.

What is the cost for a telehealth visit?

There is no extra fee for this service. Copays, coinsurance or deductibles, if any, are the same as an in-person visit.

How do I schedule a telehealth visit with the MNPS Health Care Centers?

Call us at 615-259-8755 to discuss your medical needs and schedule your telehealth visit. Your provider will review your chart to make sure a telehealth visit will meet your needs.

Once your telehealth appointment is scheduled, visit, log onto the My Health at Vanderbilt portal and follow the instructions for preparing for your telehealth visit. It’s a good idea to do this at least a few hours before your scheduled appointment.

This flier contains more details on how to prepare for your visit.

What if I think I need care but I’m not sure where to go?

Give us a call to discuss your concern. If you have an issue to discuss and your visit can't be done via telehealth, you may be able to have a face-to-face visit, or we may advise that you schedule one later.

If you anticipate needing a visit soon, we recommend scheduling for at least two months in the future. At this time, we do not know when the risk of infection will be low enough to resume regular office visits.

What if I’m a new patient?

If you have not visited the MNPS Health Care Centers before, we will do our best to help you get the care you need. Give us a call at 615-259-8755 to discuss your concern.

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